This is a hypoallergenic and gentle cream with special ingredients for use on the feminine zone. Therefore, it can also be used on the bust, armpits, arms, elbows, knees, and buttocks to treat dullness outside the feminine zone.

Our formulation is designed to be used even by those with sensitive skin. Because it is used on women's vital areas, it contains no additives such as synthetic fragrance, colorant, mineral oil, alcohol, or parabens. This cream is so skin-friendly that even babies can use it.

If you are pregnant, please consult a medical specialist before using this product.

It can also be used as an effective moisturizer after hair removal.

It is also effective in preventing napkin-related dampness, so it can be used.

This is a hypoallergenic, skin-friendly cream with special attention paid to its ingredients. It can be used as long as mucous membranes are avoided.

It can be used for approximately 3 weeks to 1 month, depending on the area and amount used.

We would like you to continue to use the product daily.

Although there are individual differences, from the voices of those who have used the product, they are quickly satisfied with the product if they use it continuously every day.

Although it varies from person to person, we believe that with continued use, you will notice that it fades, if not completely disappears.

It has a light gel texture, so it is not sticky.

After opening, close the lid tightly and avoid high temperature, high humidity, and direct sunlight.

After opening, close the lid tightly and avoid high temperature, high humidity, and direct sunlight. If unopened, use within 1 year of purchase.

It has a soothing white floral fragrance with a gentle scent of lily of the valley that is not bothersome when used in feminine zones.

Please be assured that we do not use it.

Please be assured that we do not use it.

Men can also use this product.

It does not contain additives such as colorants, mineral oil, silicone, parabens, UV absorbers, petroleum surfactants, or wheat-derived ingredients, and is a hypoallergenic and skin-friendly formula that can be used from age 0.

We do not accept any returns or exchanges. Please note that we do not accept exchanges. However, we will accept returns or exchanges if the product is defective or otherwise due to our own negligence. In such cases, we will require the itemized invoice at the time of purchase.

Please contact us at least 14 days prior to your scheduled delivery date to cancel your subscription by email or phone.
If you cancel after 14 days, you will be charged for the next subscription.

Contact us by email : contact@lumevelab.com

Please contact us by e-mail or phone at least 14 days prior to the scheduled delivery date.
If you send us an e-mail, please specify your preferred delivery date.

You can change your shipping address from "My Page > Shipping Address Registration".

Acceptable payment methods differ depending on the type of purchase.

For single purchases】
■Credit cards
VISA, Master, JCB, AMEX, and Diners are accepted.
Please contact your credit card issuer if you have any questions regarding payment timing or transactions using your credit card on this site.
Amazon Pay
■PayPal
■Paidy Postpaid (Convenience Store/Bank)
This is a payment method that allows you to pay for one month's worth of purchases in one payment for the following month. The invoice will be issued on the first day of the following month after the end of the month, and you will be notified by e-mail or SMS by the third day of the following month. Payment methods are convenience store payment (at convenience store terminals), bank transfer, and account transfer.
PACE Pace
■LINE Pay
■Mobile carrier payment (docomo mobile payment/Softbank Collective Payment/au Kantan Settlement)
■Apple Pay
■Google Pay
■ShopPay
■PayPay
■Melpay
■ALIPAY
■Grab Pay

[For subscription purchase]
■Credit card
VISA, Master, JCB and AMEX are accepted.
Please contact your card issuer if you have any questions regarding payment timing or transactions using your card on this site.

You can only change your credit card information.
You can change your credit card information from "My Page > Change Credit Card Information".

If there is an error in your registered payment, we basically ask you to change it to a credit card. If you fail to do so, your shipment will be skipped.

The name of the product on the shipping slip will state "cosmetics. Also, please be assured that there is no wording on the product package that is reminiscent of the Feminine Zone.

We do not offer gift wrapping service or ship with a shopper. Please note that we do not offer gift wrapping services or ship with shoppers.

There is no charge for regular purchases, and a flat rate of 360 yen (tax included) for single purchases.
Please note that if the product is returned to us for any reason, a separate shipping fee will be charged for resending the product.

Orders will be shipped within 1-3 business days of receipt. Please note that there may be delays in delivery due to weather or traffic conditions.

We do not accept delivery date specifications. Please consult directly with the courier company indicated in the shipment completion e-mail for delivery status and inquiries.

You can contact us by e-mail or phone up to 14 days prior to the scheduled delivery date.
If you send us an e-mail, please specify your preferred delivery date.

Email us at : contact@lumevelab.com

Since the items will be shipped by Japan Post (Click Post), the date and time cannot be specified.
Please note that the actual delivery date may be a few days ahead of the scheduled delivery date.

We do not accept delivery company specification. Shipping companies differ depending on the number of items and your location. Depending on the number of items, we will ship by Japan Post (Click Post) or Sagawa Express. Shipping to Okinawa is by Yamato Transport.

We will send you an email containing the invoice number of the shipping company after the product has been shipped. You can check the delivery status from the invoice number. For details, please refer to the tracking page of the delivery company.

The following are the tracking services for each delivery service.

Japan Post (Click Post )

Sagawa Express

Yamato Transport

Orders received after the courier's pickup deadline will be returned to us.
Please note that the customer will be responsible for shipping costs for resending the order.

We also deliver overseas, so it will be possible.
*Excluding some areas.

The following payment methods are available for customers outside Japan.
■International brand credit cards
VISA, Master, JCB, AMEX
■Amazon Pay
■PayPal
■Apple Pay
■Google Pay
■ShopPay
■ALIPAY
■Grab Pay (in preparation)* Singapore only

Overseas shipping charges are as follows
■China, Korea, Taiwan: 1,450 JPY
■Asia (excluding China, Korea and Taiwan) and Russia: 1,900 JPY
■United States: 3,900 JPY
■Oceania, Canada, Mexico, Middle East and Europe: 3,150 JPY
■Latin America and Africa: 3,600 JPY