Legal notice

Distributor LUMEVE Laboratory, GLASSY Co.
Name of Operation Supervisor Yuki Shirakawa
Address 302 THE WORKS ANNEX, 3-17-9 Aobadai, Meguro-ku, Tokyo 153-0042
Explanation of charges other than the product price 【Shipping and system usage fee】
A shipping fee of ¥360 (tax included) will be charged for all items other than those with free shipping.
For repeat purchases, shipping is free of charge.
However, if the product is returned to us for the customer's convenience and then shipped again, it will be shipped freight collect.
In the case of overseas shipments, a separate shipping fee will be charged.
Returns and Exchanges If an item is damaged, please contact us by phone within 8 days of receiving the item and return it within 1 week with payment on delivery. We will replace it immediately.
However, we will not be able to replace the product in the following cases
Products that have been opened or used once
● Products that have been damaged or scratched by the customer
● Products for which the return/exchange acceptance period has passed
● Products without the product container, product box, or purchase receipt
【Return Contact】
Phone: 03-6809-0151 (10:30-18:00 on weekdays)
E-mail address: contact@lumevelab.com
Return address: 302 THE WORKS ANNEX, 3-17-9 Aobadai, Meguro-ku, Tokyo 153-0042, Japan
Contact: LUMEVE Customer Service, GLASSY Corporation
Sales Quantity We do not set any limits on customer purchase quantities.
However, in principle, our products are only sold for the customer's use.
Please refrain from purchasing our products for resale.
Time of delivery We use Japan Post for delivery. Normally, we ship on the next business day after receiving your order.
If your order is placed on a Saturday, Sunday, or holiday, we will ship on the following business day.
It may take some time for delivery due to year-end and New Year vacations, summer vacation, weather, traffic conditions, etc. Please contact us if you have not received your order after more than 7 days.
Payment Methods
  • Credit card (VISA, Master, Diners, JCB, AMEX)
  • Amazon Pay
  • PayPal
  • Paidy post-payment (convenience stores/banks)
  • LINE Pay
Cancellation of Subscription Purchase

We have created a subscription service that makes it easy to start and continue using Feminine Zone Care.
You can change your delivery date, skip, pause, cancel, or resume your subscription according to your life cycle.
*Please contact us at least 14 days before your next scheduled delivery date.
*Please have your registered address, name, and phone number ready when you contact us to cancel your subscription.
 Please note that without the above information, we may not be able to verify your identity and may not be able to cancel your order.
*Cancellation is not possible after the product has been shipped.

LUMEVE Customer Service
E-mail address: contact@lumevelab.com
Phone number: 03-6809-0151
Return Policy Please note that we do not accept returns except for defective products.
Store Name or Service Name LUMEVE Official Online Store
Phone number 03-6809-0151
E-mail address contact@lumevelab.com
Homepage address https://lumevelab.com

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